Accessibility statement

This accessibility statement concerns the careers website of Helsinki City Transport. The website address is https://ura.hkl.fi.

The City’s goal

As regards the accessibility of digital services, the City of Helsinki’s goal is to reach a WCAG conformance level of AA or better, if reasonably possible.

Conformance status

This website conforms with statutory critical accessibility requirements in accordance with WCAG v2.1 level AA.

Access to information in an accessible format

Access to content that is non-accessible due to the deficiencies mentioned above can be requested from the moderator of the website.

HKL – Helsinki City Transport
Hämeentie 86
FI-00550 Helsinki
hkl@hel.fi

Preparation of an accessibility statement

This statement was prepared on 11th of November 2020. The statement has been updated on 20th of April 2021.

Accessibility assessment

Accessibility has been assessed via an audit carried out by an external expert and via self-assessment.

Updating of the accessibility statement

The accessibility of the website is maintained with continuous monitoring as the technology and content change, and with regularly conducted reviews. This statement will be updated in connection with any changes to the website and accessibility reviews.

Feedback and contact information

The party responsible for the accessibility of the website is
HKL – Helsinki City Transport
Hämeentie 86
FI-00550 Helsinki
hkl.viestinta@hel.fi

Reporting non-accessible content

If a user feels that accessibility requirements are not met, they can report this via e-mail to helsinki.palaute@hel.fi or via the feedback form available at www.hel.fi/feedback.

Requesting information in an accessible format

If a user feels that they do not have access to the content of the website in accessible format, they can request access to the content in question by sending an e-mail to helsinki.palaute@hel.fi or via the feedback form available at www.hel.fi/feedback. The City will strive to respond to all enquiries within a reasonable period.

Legal protection of accessibility, Enforcement procedure

If a user feels that their report or enquiry has not received a response or that the response is unsatisfactory, they can report the issue to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland explains in detail how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility monitoring unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Switchboard: +358 (0)295 016 000
Open: Mon–Fri 8:00–16:15

The City of Helsinki and accessibility

The City of Helsinki strives to be an accessible and unobstructed city for everyone. The City’s aim is to ensure that Helsinki is as easy to move around and operate in as possible and that all content and services are accessible to everyone.

The City promotes the accessibility of digital services by harmonising publishing work and organising accessibility training for its personnel.

The level of accessibility of the City’s websites is constantly monitored as part of their administration. Observed deficiencies are reacted to immediately with the aim of carrying out the necessary changes as quickly as possible.

Users with disabilities and users of assistive technologies

The City offers guidance and support to users with disabilities and users of assistive technologies. Support is available via the support pages on the City’s website and via the support helpline.

Approval of the accessibility statement

This statement was approved on 25th of November 2020 by
Helsinki City Transport,
City of Helsinki